This Refund Policy explains how refunds are handled for services provided by Guru Digital Advertising USA ("we," "us," or "our"). Because our services involve significant custom strategy, labor, and time from the start of an engagement, refunds are limited as described below.
1. Project-Based Services
For one-time projects (such as website development or brand campaigns), deposits are non-refundable once work has begun, as they secure our team's time and cover initial strategy and design work. Remaining milestone payments are billed as agreed-upon project phases are completed and delivered.
2. Monthly Retainer Services
For ongoing monthly services (SEO, PPC management, social media, content, email marketing), fees already paid for the current billing cycle are non-refundable, since strategy, planning, and execution work begins immediately upon payment. You may cancel future billing cycles per the cancellation terms in your service agreement.
3. Ad Spend
Advertising spend paid directly to platforms (Google Ads, Meta, etc.) is non-refundable through us, as these funds are managed by the respective ad platform, not by Guru Digital Advertising USA.
4. Service Issues
If you believe a deliverable does not match what was agreed upon in your proposal or contract, please contact us within 7 days of delivery so we can review the concern and make it right — whether through revisions or, in rare cases, a partial credit toward future work.
5. How to Request a Refund Review
To request a refund review, contact us with your account details and a description of the issue. We aim to respond to all refund inquiries within 3 business days.